Customer Service Advisor

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Customer Service Advisor

Reference: JUN

Expiry date: 11:10, Fri, 10th Jul 2026

Location: Darlington Head Office (hybrid after 6 months)

Salary: £24,854 - £25,684 per annum, plus up to £2,400 per year in monthly performance bonuses.

Working Hours: Monday - Friday 8:00 - 18:00 (4 week rotation) and Saturday 8:00 -12:00 (work from home)

Transport: free onsite parking, discounted EV charging, cycle-to-work scheme, local bus routes.

Responsibilities

Supporting internal and external customers, you will handle a wide range of activities, including logging fines, processing payments, resolving queries and investigating charges. Your work will directly impact customer experience and business performance. Most of this role involves email and chat communication with limited telephony, allowing you to develop strong written communication and problem solving skills.

Benefits

• Competitive salary (see above) and clear progression to £26,958.
• Monthly performance bonus up to £2,400 and Employee of the Month scheme.
• 24 days annual leave (increases to 26 with service) plus public holidays and a birthday leave day.
• Pension: employer 5% contribution.
• Life assurance, save as you earn scheme, referral bonus (£1,000 per referral).
• Wellbeing & lifestyle services: colleague assistance programme (24/7 GP service, mental health support, physiotherapy), cycle-to-work, eye care vouchers, Health Cash Plan, Dental Plan, Travel Insurance.
• Motoring benefits: employee vehicle leasing schemes, discounted repairs, reduced rates on weekend car/van hires.
• Free financial wellbeing app, family friendly leave (maternity, paternity, fostering, adoption).

Qualifications / What we're looking for

• Customer centric with a record of delivering excellence.
• High attention to detail, spotting errors and ensuring accuracy.
• Good IT literacy, comfortable with Microsoft Office and eager to learn new systems.
• Continuous improvement mindset, seeking opportunities to refine processes.
• Strong communication skills, written and verbal.
• Team player with the ability to build relationships across departments.
• Resilient, proactive and committed to exceptional service.

Equal Opportunity

We are committed to building a diverse, inclusive, respectful workplace. We welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments during the recruitment process, please let us know-we're here to support you.