Customer Service Advisor

Closing Date: Sunday 11th July 2026 Midnight

Interview date: Thursday 23rd July 2026

Hours: 37 hours per week

We are looking for an enthusiastic, committed and customer focused individual to be part of a dynamic customer service team, to help deliver our services in person, over the telephone and digitally.

What do we do?

The Customer Services team are the first point of contact for all Borough Council related enquires. Excellent communication and IT skills are essential as we talk daily to customers and often have to explain complex procedures.

What will you do?

With previous experience in dealing directly with the general public or customers within the public or private sector, you will have an excellent understanding of the principles of customer service excellence and a willingness to learn new skills.

You will have the ability to assimilate the knowledge and undertake the training required to be a point of contact for a wide range of council services with an awareness of other services offered by partner agencies. You will be required to understand and explain detailed issues ensuring an excellent service is delivered to customers.

This position will provide an invaluable opportunity for anyone who has experience within a customer service environment and who is interested in pursuing their career in this field.

What can we offer?

• reduced membership fees of the council's leisure centres
• free car parking
• flexible-working opportunities
• Local Government pension scheme

Rushcliffe Borough Council supports flexible and part-time working in line with the needs of the business. We are an organisation that already embraces flexibility with our Smarter Ways of Working policy allowing remote working as standard, supporting the mix of talent and experience we need.

If you feel you have the qualities outlined in the above post please apply using our online application, with the option of uploading your CV, job description, person specification and an application pack with further details.

If you would like an informal discussion about the post, please ring the customer service team leaders; Carly Watson on or Helena Staniland on .