Customer Service Advisor

Smart Metering Customer Support Advisor Location: Batley (WF17) Start Date: 23rd February 2026 Contract: Temporary to Permanent Hours: 40 hours per week - 8-hour shifts between 7:00am-7:00pm Pay Rate: £12.50 per hour (£26,000 per annum equivalent)

We are currently recruiting 4 motivated individuals to immediately join a established Utilities team based in Batley.

This is an excellent opportunity for customer-focused professionals who thrive in a fast-paced environment and are confident managing customer queries and complaints with empathy and professionalism.

The Role

As part of the team, you will:

• Deliver outstanding customer service across all interactions
• Handle customer enquiries and complaints effectively and professionally
• Take ownership of issues through to resolution
• Work proactively to identify solutions and improve customer experience
• Support operational processes within the smart metering function

What We're Looking For

We are seeking individuals who are:

• Highly customer service focused
• Confident dealing with complaints and challenging conversations
• Forward-thinking and proactive in their approach
• Able to work independently without close supervision
• Reactive when required, yet capable of thinking ahead
• Reliable team players with a positive attitude

This role would suit someone who is self-motivated, solutions-driven, and comfortable taking initiative rather than waiting for direction.

What's On Offer

• £12.50 per hour (£26,000 per annum equivalent)
• Full-time hours (40 hours per week)
• Rotational 8-hour shifts between 7am-7pm
• Opportunity to secure a permanent position
• Supportive team environment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age