Customer Service Advisor

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.

More about the team

We are looking to recruit a Customer Advisor on a permanent basis. Reporting to the Operations Manager, this is a great opportunity to join a growing area of the business.

This role is based on site at Touchstone Bath, The working hours are Monday to Thursday 9am - 5.30 and Friday 9am - 5pm. After an initial period of training (2-4 weeks), this role offers hybrid working (3 days at home).

More about your role

On a daily basis, you will help to ensure that the customer experience is of the highest standard and provide administrative support in relation to all leasing activity as well as day to day operations.

In addition to being responsible for liaising with customers for renewals, negotiating rents and renewing tenancies you will also conduct regular market research and provide admin support to ensure applications are completed correctly.

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

More about you

The ideal candidate will have previously worked in a similar role. Experience conducting administrative tasks and familiarity with MS packages such as MS Word and Excel are required.

Experience & Skills

• Experience working in a similar role (Receptionist, Front of House etc)
• Experience conducting administrative tasks
• Familiarity working with MS packages such as Excel
• Strong attention to detail
• Excellent communication skills

The benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more