Customer Service Advisor

Customer Service Advisor

Location: Milton Keynes or Crick. This role follows a hybrid working pattern, with 3 days per week based in either our Milton Keynes or Crick office. Candidates should live within a reasonable commuting distance of their chosen location.

About the Job

We're currently looking for a customer-focused Customer Service Advisor to join our team and help deliver a smooth, positive experience for our customers. In this role, you'll act as a key point of contact - resolving queries, providing the right solutions, and keeping things moving efficiently.

This opportunity would suit someone from a retail or similar customer-facing background who is ready to take the next step into an office-based role, within a stable and supportive team at the heart of the business.

What your role as a Customer Service Advisor will involve

• Acting as a key point of contact for customers, supporting queries via phone and email
• Managing queries in line with departmental SLAs, ensuring all requests are handled within agreed timeframes
• Issues returns and requests in line with company and vendor guidelines
• Supporting with logistics and order-related queries, ensuring everything runs smoothly
• Taking ownership of queries and seeing them through to completion
• Working closely with other teams to find the best outcome for the customer
• Keeping customers updated and delivering a positive, consistent experience

To set you up for success, we are looking for the following skills and experience

• Previous experience in a customer-facing, logistics, retail or similar role
• Experience using ticketing systems, or the ability to quickly learn new systems
• Excellent communication skills, both over the phone and face to face
• Good organisation and attention to detail, with the ability to manage multiple tasks
• Comfortable using Microsoft Office (Outlook, Word and Excel)
• A willingness to learn, take initiative, and contribute to continuous improvements

What we offer

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training

We Are Ingram Micro Group

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage , our AI-powered digital platform, we offer what we believe to be the industry's first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at .

Make an application to join the team!

None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.