Customer Service Advisor

Overview

If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp.

Join the UK's number one home appliance brand as a Customer Service Advisor at our Bolton Call Centre. You'll be the friendly voice helping customers with queries, delivering exceptional service, and arranging engineer visits when needed.

As a Customer Service Advisor working at our Bolton Call Centre / Customer Service Centre, we will get closer to our customers and to our aim of being the number one home appliance business in the UK & Ireland. We have built our global reputation by understanding what our customers want and developing next generation products that make their lives easier.

Responsibilities

• Be the first point of contact for customers, providing friendly, professional support by phone and email.
• Use an empathetic, customer first approach to deliver outstanding service and uphold the "zero distance to customer" philosophy.
• Apply product knowledge to resolve queries, guide customers through troubleshooting and, when needed, arrange engineer visits to ensure quick, effective solutions.
• Handle rare occasions when customers are unhappy and step in to support them.
• Work at the Bolton Service Centre, Bury Road, Breightmet (BL26PU) and receive training that equips you to provide first class service and achieve personal growth.

Benefits

• Base salary of £26,181 per year.
• Work only 1 in 4 weekends.
• 37.5 hours per week on a set shift pattern, no late working; the contact centre closes at 6pm.
• Hybrid working (if applicable).
• Brilliant staff discounts on products and a range of retailers, entertainment, holidays, days out and much more.
• Discounted gym membership.
• Free on site parking.
• Enhanced family leave policies.
• Up to 6% pension contribution.
• 4 Life Cover.
• Training support schemes to aid your development.
• Enhanced sick pay policy.
• Employee Assistance Program.

Qualifications

• Experience in a Call Centre or Customer Service Centre, or demonstrable experience working in a customer service environment.

Diversity & Inclusion

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues support a culture of learning and attract world class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.

We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

Apply

To find out more about what it's like to work here, visit our careers site: