Customer Service Advisor

Job Title: Customer Service Advisor - Apprentice Location: Liverpool/Newport/Norwich/Birmingham(Please note: This Apprenticeship follows the English Apprenticeship Standard for Level 2 Customer Service Practitioner Apprenticeship programme. The link to the standard can be found ) Not hold or be working towards a similar level or higher level qualification to the apprenticeship UNLESS this is in a significantly different subject/business area. Be aged 16 or over (there is no upper age limit). Have the permanent right to work in the UK and have been ordinarily resident in the UK/EU/EA for 3 consecutive years before starting the apprenticeship. Have left full-time education by the time the apprenticeship starts and not be in receipt of funding for other learning programmes (including another apprenticeship) 2 x GCSES (or equivalent) in Maths and English at Grade C or above (or equivalent). If you don't meet the above apprenticeship criteria we cannot progress your application for this role. If you are not sure whether or not you meet the criteria please contact Excellent verbal and written communication skills, with the ability to adjust style and tone appropriately for diverse audiences. A strong commitment to accuracy when recording and managing information Proven ability to manage competing demands, prioritise tasks effectively, consistently meet deadlines and adhere to a set schedule. A logical and proactive approach to issue resolution, including the ability to follow established procedures and know when to escalate or seek expert guidance. A demonstrable enthusiasm for working effectively with colleagues, sharing insights, and contributing to the achievement of shared goals. Competitive salary Generous pension scheme A discretionary non-contractual performance related bonus Working remotely in addition to working in advertised office location Flexi time scheme (available for B1-B6) Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidaysArtificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our for more information on appropriate and inappropriate use . Government Commercial Agency (GCA) is the largest public procurement organisation in the UK. With over 800 staff, we help thousands of public and third sector buyers in the UK with billions of pounds of spending each year. We have a wide range of commercial agreements to help our customers buy what they need, when they need it - saving time and money.