Customer Service Advisor

We are looking for a friendly , professional and customer focused Customer Service Advisor to join our Client DMW Logistics in Sutton in Ashfield on a 6-month fixed-term contract.

This is a great opportunity for someone who enjoys helping people, solving problems and delivering excellent customer experience.

Main Duties:

• Respond to customer enquiries via phone and email in a professional and timely manner
• Maintain customer records and update internal systems
• Assist with and complete daily reporting tasks regarding goods received, despatched and produced in the customer required timescales
• Use the Warehouse Management Stock System to process orders in a timely manner
• Complete administrative duties to ensure that all customer requirements are being met
• File and archive paperwork
• Work closely with other departments to ensure customer satisfaction
• Build relationships with customer to maximise opportunities

Requirements:

• Excellent verbal and written communication skills
• Previous experience in customer service or a similar role
• Methodical with a good attention for detail and numeracy
• Confident using Microsoft Office and customer service systems

Pay Rate and Working Hours:

• Monday to Friday: up to 40 hours
• Working hours: 8.00am - 17.00pm
• Pay rate: £13/h

What we can offer:

• Training and ongoing support
• Supportive team environment
• Opportunity to gain valuable experience
• Chance to win weekly vouchers for 100% attendance

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