Customer Service Advisor

Customer Service Advisor

We are looking for a Customer Service Advisor to join our team, delivering a professional and supportive service to customers throughout the conveyancing process.

You will handle inbound customer enquiries via phone and email, aiming to resolve queries at first point of contact while ensuring an excellent customer experience. Working closely with internal teams, law firms, lenders and estate agents, you'll provide updates, manage case records and support complaint resolution where required.

The ideal candidate will have strong communication and organisational skills, excellent attention to detail, and confidence using CRM systems and Microsoft Office. Previous customer service experience is essential, with conveyancing or property sector knowledge highly desirable.

Key Responsibilities

• Managing inbound customer enquiries by phone and email
• Providing accurate case updates and maintaining detailed records
• Liaising with internal departments and external stakeholders
• Supporting complaint handling and escalation processes
• Delivering excellent customer service within agreed SLAs

Salary & Benefits

• Salary of £25,280 per annum
• Full-time, 37.5 hours per week
• 23 days holiday, increasing to 30 days with service
• "Duvet Day" scheme following probation
• Hybrid working following training, with 1 office day per week minimum

Working Hours

The contract includes flexibility to support operational requirements between 08:00 - 20:00 Monday to Friday, and 10:00 - 14:00 on Saturdays where required. Standard shift patterns will be 8:30 - 18:00 however candidates will need to be flexible with the other shift patterns and Saturday working.

This is a full-time opportunity suited to someone professional, organised and customer-focused who enjoys working as part of a collaborative team.