Customer Service Advisor

Location: Ossett / Wakefield Hours: Monday to Friday, 7:30am - 5:00pm (1 hour lunch) Salary: £28,714 per annum Contract: Temp to Perm Start Date: ASAP We are recruiting for a Customer Service Advisor to join a busy depot in Ossett, Wakefield. Our client is a leading provider of temporary welfare and accommodation solutions for construction, infrastructure, and industrial projects across the UK. The business supplies and maintains site cabins, welfare units, portable offices, and storage containers. This is a great opportunity for someone with strong administrative and customer service experience who enjoys working in a fast-paced environment. The Role:

• Handling customer enquiries via phone and email
• Processing orders and updating internal systems
• Coordinating deliveries, collections, and bookings
• Providing general administrative support to the depot team
• Managing customer queries professionally and efficiently
• Processing damage charge outs for returned equipment
• Liaising with drivers, engineers, and internal departments

What We're Looking For:

• Previous experience in Customer Service or Administration
• Computer Literate
• Excellent attention to detail
• Confident communication skills (phone and email)
• Ability to work well under pressure and manage workload
• Professional, reliable, and proactive attitude
• Experience with invoices or damage charge outs is beneficial