Customer Service Advisor

Customer Service Advisor

Reference: MAY

Expiry date: 10:25, Fri, 29th May 2026

Location: Darlington Head Office

Benefits: Pension, Life Assurance and Retail & Company discounts

Location: Based in our Darlington HQ with hybrid working options after 6-months.

Salary: Starting from £24,854 to £25,684 (depending on experience), plus the opportunity to earn up to an additional £2,400 per year through our monthly performance bonus when you're performing at your best.

Working Hours: Monday - Friday 8:00 - 18:00 on a 4-week rotation for work-life balance (no late evenings). Saturday working 8:00 - 12:00 (work from home).

Transport: Free onsite parking, discounted EV charging, Cycle 2 work scheme, plus easy access via local bus routes.

What's in it for you:

Salary - Starting between £24,854.66 and £25,684 (depending on experience), with clear progression through our Pathways programme to £26,958. On top of this, you can earn up to £2,400 per year in monthly performance bonuses when you're performing at your best, plus additional recognition through our Employee of the Month scheme.

Annual Leave - Start with 24 days, increasing to 26 days with service, plus public holidays and an extra day's leave to celebrate your birthday.

Pension - Employer contributions of 5%.

Financial Benefits - Free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.

Wellbeing & Lifestyle Services - Colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.

Motoring Benefits - Exclusive employee vehicle leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.

Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts.

Family Friendly - Enhanced maternity and paternity leave, fostering and adoption leave, plus support for dependents and parental leave all covered in our Works Perks.

Responsibilities:

You will support both internal and external customers, handling a wide range of activities from logging fines and processing payments to resolving queries and investigating charges. Your work will have a direct impact on customer experience and business performance. Much of the role focuses on email and chat based communication, with limited telephony, giving you the opportunity to develop strong written communication and problem solving skills.

About you:

• You are a customer centric individual who consistently delivers excellence.
• You bring a keen eye for detail and the ability to spot errors, inconsistencies, or anomalies to ensure high levels of accuracy and quality.
• With good IT literacy, you can navigate standard Microsoft packages and are eager to learn new systems.
• You are passionate about continuous improvement, seeking opportunities to refine processes and enhance outcomes.
• You communicate effectively, both in writing and verbally, ensuring clarity and engagement in every interaction.
• You thrive in a team environment and build strong relationships across departments to drive shared goals.
• Your curiosity, resilience, and proactive mindset set you apart and drive your commitment to delivering exceptional service.

About Us:

With over 60 branches nationwide, we are the UK's largest supplier of light commercial vehicle rental solutions. We partner with well known organisations and support customers when they need us most. We are part of ZIGUP, a leading provider of integrated mobility solutions across the UK, Ireland and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognising our commitment to promoting opportunity and supporting social mobility.

We are committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, let us know.