Customer Service Advisor

New Customer Service Role

Customer Service Executive -Reading
What We're Looking For
We're seeking passionate customer service professionals who are committed to delivering exceptional experiences at every touchpoint. You'll thrive in this role if you have:

Proven experience in customer support within a Contact Centre environment, with a focus on delivering high-quality service.

Excellent communication and active listening skills, able to build rapport quickly and understand customer needs.

Strong complaint-handling and resolution skills, ensuring customers feel valued, supported, and informed.

Confidence using MS Office and CRM systems to manage customer interactions efficiently.

A genuine passion for customer satisfaction and continuous improvement, always looking for ways to enhance the customer journey.

Resilience, motivation, and a positive attitude, especially in a fast-paced, team-orientated environment.

Flexible hybrid working once probation has been completed.

Sociable working hours:

Monday-Friday: 08:00-18:00

Saturday: 09:00-13:00 (1 in 4 weekends)

27 days annual leave + bank holidays.

Annual company-performance bonus.

On-site benefits including free parking, tea & coffee, and a subsidised restaurant.

Car salary sacrifice scheme, including electric vehicles.

Confidential wellbeing support for you and your family.

Colleague Share Scheme

Become part of a prestigious luxury brand known for outstanding customer care.

Work within a fun, friendly, and supportive team where your contribution is genuinely valued.

Enjoy a positive workplace culture that encourages development and celebrates success.

Build a career with clear progression opportunities and continuous learning.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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