Customer Service Advisor

Location: Datchet SL3 9LL

Salary: £27,976 pa

Working Model: On-site during training, then hybrid (minimum 2 days on site per week) subject to successful completion of training, performance requirements and manager sign-off.

Contract: Permanent Role

Start Date: 25th May 2026

Working Hours: 3 week rotating shift pattern, Office hours are Monday to Friday between the hours of 8am to 8pm, Saturday and Bank Holidays from 8am to 8pm.

Applicants must have full on site availability for a minimum of three months' training period. This includes on site training Monday to Friday, 9am-6pm for the first four weeks. For the remainder of the training period, contracted working hours will apply as outlined above.

About Us

In a world where change is constant,ArvatoConnect stands at the forefront of innovation. We partner with forward-thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting edge, technology driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.

The Role

As a Customer Service Advisor within our automotive financial services operation, you will play a key role in supporting customers throughout their contract lifecycle while also undertaking specialist Subject Access Request (SAR) activity as part of a multiskilled role.

Operating within a highly regulated environment, you will manage a wide range of customer and third party queries relating to financial agreements, contract changes, and data related requests, requiring accuracy, empathy, professionalism, and strict adherence to defined processes.

You will be responsible for delivering fair, consistent, and compliant outcomes, managing detailed administrative and system based work, and ensuring customer experiences meet agreed quality, compliance, and regulatory standards. This includes handling sensitive personal data with care, supporting customers through complex or sensitive situations, and ensuring requests are completed accurately and within statutory and service level timescales.

What you'll do

• Collaborate with your team to deliver an outstanding customer experience, ensuring customer transactions, enquiries, and administration are handled accurately and efficiently first time.
• Use your product and service knowledge to support and guide customers, acting as a trusted ambassador who listens carefully and understands individual needs.
• Respond to customer and third party queries, including financial settlements, contract changes, and data related requests, providing clear, accurate guidance within a regulated framework.
• Support customers throughout their full journey, taking ownership of queries and working collaboratively with colleagues and stakeholders to reach timely and fair resolutions.
• Manage Subject Access Requests (SARs), ensuring requests are logged, progressed, and completed in line with GDPR and statutory timescales.
• Handle identity and verification checks for customers and authorised third parties, requesting clarification or additional information where required.
• Collate information from multiple systems, accurately review documentation, and carry out compliant redaction of personal and third party data prior to disclosure.
• Accurately transcribe call recordings and prepare case files, including Financial Ombudsman Service (FOS) documentation where required.
• Approach sensitive customer situations with empathy, integrity, and clarity, including customers who may be vulnerable or experiencing financial difficulty, in line with regulatory and company guidelines.
• Take a solution focused approach to resolving concerns, drawing on your objection handling and problem solving skills to explore options and achieve fair outcomes.
• Be a consistent and approachable point of contact, following through on commitments made and ensuring customers feel informed and supported from start to finish.
• Work confidently across multiple systems and digital tools, managing detailed, document heavy workloads while meeting Service Level Agreements (SLAs) and regulatory deadlines.
• Follow internal processes carefully, maintaining high standards of confidentiality, accuracy, and professionalism in everything you do.

What you'll bring to the table

• Ability to organise and coordinate tasks in a high volume, detail focused, quality driven environment.
• Ability to thrive in a dynamic, fast paced setting while continuing to deliver excellent customer service.
• Strong verbal and written communication skills, with good attention to detail and accuracy.
• Confidence using digital tools and a willingness to learn and navigate multiple systems, including email platforms (such as Outlook), customer databases, and internal portals.
• A methodical approach and respect for data protection, confidentiality, and regulated processes.

Exposure to environments with high volumes of customer interactions is desirable but not essential. If you're passionate about delivering great service and have strong transferable skills, we'd love to hear from you.

Familiarity with regulated settings such as Financial Services, GDPR, or data sensitive environments can be helpful, though not required. Full training will be provided to support your success in this multiskilled role.

Benefits

• 25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year's Day) (Pro Rata)
• Excellent on the job training and on going core skills development
• Life insurance and access to a company pension scheme (after qualifying period)
• Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
• An employee assistance programme to ensure your wellbeing
• A shuttle bus from the local train stations directly to our office (please note this does not cover all shifts)
• Monthly employee voted awards to recognise your achievements
• Unique career opportunities
• A chance to work as part of a great team in a rewarding role
• Fantastic facilities at our Datchet office including on site gym
• Breakfast Club

Pre Employment Requirements

• This role operates within a regulated environment. Pre employment credit checks will be undertaken, with any financial markers reviewed fairly and proportionately in line with role requirements.
• You must also have the right to work in the UK.
• When working from home, a quiet, private and ergonomic workspace is required.

Diversity & Inclusion Statement

It's our differences that make our organisation stronger, and we work to ensure that all our colleagues' voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.