Customer Service Advisor

Working Model: On-site during training, then hybrid (minimum 2 days on-site per week) subject to successful completion of training, performance requirements and manager sign-off.

Contract: Permanent Role

Start Date: 18 th May 2026

Working Hours: 3 week rotating shift pattern, Monday to Saturday, between 8:00am - 8:00pm. Shift patterns will vary in line with business requirements.

Full office attendance is required for the final three working days of each month due to client month end activity. Attendance during this period is mandatory and forms part of the role requirements. This requirement is determined by business needs and may be subject to change.

Applicants must have full on site availability for a minimum of three months' training period. This includes on site training Monday to Friday, 9am-6pm for the first four weeks. For the remainder of the training period, contracted working hours will apply as outlined above.

About us

In a world where change is constant, Arvato Connect stands at the forefront of innovation. We partner with forward thinking organisations to reshape and reinvent how they connect with their customers. By delivering cutting edge, technology driven solutions, we create exceptional experiences that foster stronger connections, enhance loyalty, and drive growth.

The Role

As a Customer Service Advisor within our automotive financial services operation, you will play a key role in supporting customers throughout their contract lifecycle. This is a regulated environment requiring accuracy, empathy, professionalism and adherence to defined processes.

You will manage a range of customer queries related to financial agreements, working to strict quality, compliance and customer experience standards while ensuring fair and consistent outcomes.

What you'll do

• Collaborate with your team to deliver an outstanding customer experience, ensuring transactions and administration are handled accurately and efficiently the first time
• Use your product and service knowledge to support and guide customers, acting as a trusted ambassador who listens and understands their needs
• Respond to customer queries around financial settlements and contract changes, offering clear guidance within a regulated framework and fostering positive, respectful relationships
• Support customers through their full journey when managing changes to financial agreements, working collaboratively with colleagues and stakeholders to reach timely resolutions
• Approach sensitive customer situations with empathy, integrity, and clarity, taking full ownership of their experience from start to finish
• Use a solution focused mindset to resolve customer concerns, drawing on your dispute and objection handling skills to explore options and achieve fair outcomes
• Be a consistent and approachable point of contact, taking accountability for queries and ensuring customers feel informed and supported throughout
• Work closely with colleagues across different teams to make sure customer needs are met effectively and with care.
• Build meaningful trust with customers by being open, respectful, and reliable in all interactions
• Follow through on commitments made, ensuring customers receive the support and information they were promised
• Deliver inclusive, high quality service to every customer, including those who may be in vulnerable circumstances or facing financial difficulty, in line with regulatory and company guidelines
• Follow all internal processes carefully, ensuring administrative tasks are completed accurately, professionally, and with care

What you'll bring to the table

Ability to organise and coordinate tasks in a high volume, detail oriented, and quality focused environment

Ability to thrive in a dynamic, fast paced setting while delivering excellent customer service

Good verbal and written communication

Confidence in using digital tools and a willingness to learn and navigate multiple systems, such as email platforms like Outlook, customer databases, and internal portals

Exposure to environments with high volumes of customer interactions is desirable, but not essential. If you're passionate about delivering great service with strong transferable skills, we'd love to hear from you

Familiarity with regulated settings such as Financial Services can be helpful, though not required. We welcome applicants from all customer service backgrounds, full training will be provided to support your success in the role

• 25 days (Plus 3 public/bank holidays which must be taken to cover Christmas day, Boxing Day & New Year's Day) (Pro Rata)
• Excellent on the job training and on going core skills development
• Life insurance and access to a company pension scheme (after qualifying period)
• Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less
• An employee assistance programme to ensure your wellbeing
• A shuttle bus from the local train stations directly to our office (please note this does not cover all shifts)
• Monthly employee voted awards to recognise your achievements
• Unique career opportunities
• A chance to work as part of a great team in a rewarding role
• Fantastic facilities at our Datchet office including on site gym
• Breakfast Club
• This role operates within a regulated environment. Pre employment credit checks will be undertaken, with any financial markers reviewed fairly and proportionately in line with role requirements.
• You must also have the right to work in the UK.
• When working from home, a quiet, private and ergonomic workspace is required.

Diversity & Inclusion Statement

It's our differences that make our organisation stronger, and we work to ensure that all our colleagues' voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.