Customer Service Advisor

About the role

Put simply, you'll be the voice of Buckinghamshire Council. Our Customer Service Centre receives around 432,000 calls, 50,000 Contact Us forms and 20,000 web chats every year, between 9.00 am and 5.30 pm. We also offer a face to face function at our offices where we assist around 9,000 customers every year. In this varied and vital role, you'll help us provide a helpful and reassuring response.

Switching between phone calls, emails and live web chats, the questions and concerns you answer will be as diverse as the people who contact us. Their enquiries will span everything from registering a birth to obtaining a waste permit, applying for Council Tax discounts to social care support, and more.

Our training will give you a host of specialist knowledge and skills. What's more, we'll support you to achieve a recognised, Level 2 Apprenticeship in Customer Service in your spare time. As we introduce new ideas, systems, and ways of working, you'll enjoy the chance to evolve with us. You'll also benefit from a highly competitive salary, with pay reviews that reward good performance.

About you

Are you a compassionate communicator and a savvy problem-solver? Whether you're seeking your first full time role or looking to build on a great track record of customer service, you'll fit right in here. Because you really care about the people who contact us. Determined to make a difference, you know how to make connections with all sorts of people - by phone, online and in your friendly team. We'll expect you to be computer literate and to input data and use multiple systems at the same time. The skills to be able to take accurate notes and complete forms while speaking with customers is required. Being a good multi tasker and able to work at a fast pace is advantageous. We'll provide all the training you need in our systems.

Location and working pattern

Hybrid work style: 2 days in the office and 3 days working from home following a successful six month probation period. The successful candidate will be expected to work from Walton Street for an initial 6 months and will be specialising in Highways and Revenues and Benefits.

Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the role.

Additional information

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Benefits

We promote a healthy work life balance and flexible working arrangements. Our employees enjoy discounts at various cafés, restaurants and shops, as well as auto enrolment in our generous pension scheme. We also offer discounted gym memberships, travel discounts with Arriva, memberships to Costco and much more.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy.

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events