Customer Service Advisor

Job Details

Pay: £24,784.50 per annum
Hours of Work: Early & Late rotating weekly. Week 1 Monday to Friday 8:30 am-4:30 pm, Week 2 Monday to Friday 9:30 am-5:30 pm, and one Saturday morning every 4 weeks (paid at time and a half)
Duration: Permanent
Benefits: 22 days holiday plus bank holidays (increasing to 26 with service); medical cash plan; Christmas shutdown; free lawn treatments; enhanced paternity & maternity pay; company sick pay; 24 hour Employee Assistance Helpline; store discounts; long service awards; Employee of the Month awards; pension

Job Role

As a Customer Service Advisor, you will engage with customers across phone, email, live chat and post, delivering excellent service and expert advice. You will take ownership of customer journeys, striving for first contact resolution wherever possible, recommend treatments based on lawn condition, upsell services where appropriate, and manage customer accounts including setting up direct debits and scheduling treatments. You will collaborate with internal teams, maintain accurate records, and ensure all KPIs and service standards are met.

Essential Skills, Experience, or Qualifications

• Previous experience in a Customer Service Advisor or similar role
• Excellent written and verbal communication skills
• Strong customer first approach
• Ability to work towards and achieve KPIs
• Willingness to learn and develop within the role

Advantageous Skills, Experience, or Qualifications

• Experience using Salesforce and Microsoft Office programmes
• Strong teamwork and cross department communication skills

Additional Information

• Opportunity to develop within the company
• Supportive team environment focused on continuous improvement

Commutable From

St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, Wrexham

Similar Job Titles

Customer Service Representative, Sales Advisor, Sales Admin, Customer Service, Sales Executive, Sales Administrator, Call Centre Operative, Telesales, Telesales Advisor