Customer Service Advisor

Overview

Customer Service Advisor

Salary: £12.60 per hour (Living Wage Employer)

Location: Portsdown West, Fareham, PO17 6AD

Hours: 35 hours per week, Monday to Friday, between 7am - 7pm

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. If you're looking for a stepping stone into a career in technology, this could be your next move.

Responsibilities

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

What you'll bring / Qualifications

• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure
• Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

How to apply

Interested? Apply today

Job Details

• Job Title: Customer Service Advisor
• Company: Manpower
• Location: Southampton, Hampshire
• Posted: Jan 20th 2026
• Closes: Feb 20th 2026
• Sector: Customer Services
• Contract: Temporary
• Hours: Full Time