Customer Service Advisor - Workload and Planning

Customer Service Advisor - Workload and Planning Company

Vaillant Group U.K. Ltd

Location: Belper-GBR

Country: United Kingdom (GB)

Brand: Vaillant

Contract

Permanent, Full-time.

What we achieve together

• You will support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and ensuring smooth communication across teams.
• Your responsibilities will include managing email requests efficiently and processing service bookings via Salesforce and SAP.
• You will liaise across departments to maintain accuracy and transparency in scheduling and workload planning.
• By managing diaries and prioritising tasks, you will help streamline operations and ensure service excellence.
• You will complete administrative tasks within schedule and challenge non-compliance to uphold our high standards.
• Together with your team, you will promote a positive image of Vaillant Service to both internal and external stakeholders.

What makes us successful together

• You have experience in customer service or service coordination, ideally within a technical or field service environment.
• You bring geographical knowledge and ideally have worked with SAP and Salesforce systems.
• You are organised, able to multitask, and confident in managing workload independently or collaboratively.
• Experience in diary management and service planning is beneficial.
• You are approachable, motivated, and confident in challenging the status quo to improve processes.
• You communicate clearly and professionally, building strong relationships across teams.

What you can count on

• Our refurbished contact centre provides our employees with a comfortable modern working environment to enjoy.
• Our contact centre is equipped with sit stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
• We understand the importance of a good work life balance and communicate shifts well in advance to our employees.
• Experience a range of team building events and competitions designed to be fun, social and to build team spirit.
• We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays and bonus opportunities.
• We offer a generous pension scheme which enables our employees to have greater financial security when they do retire.

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply. Your Contact

Annabel Scarfe