Customer Service Advisor - Ref: EE16325

Customer Advisor - Specialism in community signposting - Ref: EE16325

G5: £28,598 - £31,022 per annum

Contract Type: Full-time

Location: Civic Centre, Walsall

Service Area: Customer Experience Centre

About Us:

Walsall Council is committed to delivering high-quality services to our residents. Our Customer Experience Centre plays a vital role as the first point of contact for a wide range of council services.

About the Role:

We are recruiting to a Customer Advisor position within our Customer Experience Centre. This is a frontline role where you will provide support to facilitate community signposting across face to face, telephone and digital channels. You will act as a first point of contact, resolving enquiries wherever possible and ensuring a professional, efficient and consistent service.

Key Responsibilities

• Deliver high-quality customer service across multiple access channels
• Resolve customer enquiries at the first point of contact wherever possible
• Accurately record customer interactions using council systems
• Signpost customers to appropriate services where required
• Work collaboratively as part of a team to meet service demands

About You

You will have experience in a customer-facing environment and be confident dealing with a wide range of enquiries.

Experience in one or more of the following areas is desirable:

• Working with community organisations and partner agencies across Walsall

You will also demonstrate:

• Strong communication skills (verbal and written)
• Ability to manage a varied workload in a fast paced environment
• Confidence using digital systems
• A flexible and positive approach to team working

Hours

• Monday to Thursday: 8.45am - 5.15pm
• Friday: 8.45am - 4.45pm
• One hour unpaid lunch break daily