Customer Service Advisor - Rackheath - 42.5 Hours

Are you a confident communicator who thrives in a fast-paced environment? Angling Direct, the UK's leading fishing tackle retailer, is looking for an enthusiastic and reliable Customer Service Advisor to join our friendly team for the summer!

We are seeking a motivated individual to join our team as a Customer Service Advisor in Rackheath Head Office to help us continue delivering exceptional service and expert advice to our customers.

If you are ready to cast your line into a new opportunity, Angling Direct is the place for you!

As a Customer Service Advisor, you'll be the first point of contact for our customers - whether they're seeking help, making a complaint, or just looking for information. Your ability to listen, empathise, and offer practical solutions will help shape a positive experience and lasting impression of our company.

You'll need to be confident, quick-thinking, and tech-savvy, with excellent communication skills and the ability to multitask in a fast-paced, customer-focused environment.

What You Will Do:

• Handling enquiries and call-backs via phone, email, and live chat
• Providing accurate information on products, services, and current promotions
• Processing refunds, exchanges, and web-based returns
• Monitoring and flagging potential fraudulent activity
• Resolving disputes efficiently and professionally
• Liaising with internal departments to ensure smooth communication
• Supporting admin and order fulfilment processes
• Contributing to a positive, friendly, and proactive team culture

What We Are Looking For:

• Strong interpersonal and customer service skills
• Positive, can-do attitude with a friendly tone
• Ability to work under pressure with high attention to detail
• Comfortable using computers and digital platforms
• Proven problem solving skills and adaptability
• Previous experience in customer service or fast paced roles is desirable
• Team player who can also work independently when needed

Why Join Us?

• Hybrid working, 3 days in the office
• Supportive, social team environment
• Meaningful experience in a dynamic, customer-focused department
• Build your skills in communication, systems, and conflict resolution
• Make a difference - every customer interaction