Customer Service Advisor - Office Based

Please note, this role is a 12 month fixed term contract.

What you will be responsible for:

• Being there for our customers, offering support and guidance when they need a helping hand during their parenting journey.
• Acting as a brand ambassador for Tommee Tippee, upholding their core values.
• Ensuring the customer is at the heart of every conversation, whether it's over the phone, social media, web chat, or email, leaving them with a positive impression of you, Tommee Tippee, and Ventrica.
• Providing sales through service, assisting customers with order processing and recommending the right products for their needs.

What you'll bring to the table:

• Experience in customer service, ideally within a contact centre environment, with a focus on delivering exceptional customer experiences.
• A passion for working with a world-leading baby brand, and the desire to help set them apart from the competition.
• A genuine passion for delivering excellent customer service, ensuring a compassionate, empathetic approach with every interaction.
• The ability to deal with challenging situations and address sensitive topics with care and professionalism.
• Outstanding social service etiquette, with the ability to adapt your communication style to suit the needs of each customer.
• The ability to troubleshoot methodically and explain solutions in a clear, simple manner.
• Strong written and verbal communication skills, with the ability to determine the appropriate level of detail for customer queries.
• Confident IT skills to navigate customer service software and manage customer information accurately.

Working Hours and Location:

• Full time - 40 Hours per week on a 3 week rotation
• Week 1: 07:00-16:00 Monday, 10:00-19:00 Tuesday to Friday.
• Week 2: 07:00-17:00 Monday, 10:00-20:00 Tuesday, Wednesday and Friday, 08:00-12:00 Saturday.
• Week 3: 07:00-16:00 Monday, 10:00-19:00 Tuesday to Friday
• This role is office based at our Southend-On-Sea office