Customer Service Advisor - Latvian Speaking (fixed-term)

Just imagine bringing joy to millions of LEGO fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That's right, helping LEGO fans is our superpower, and we love it! Every day, our award winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow?

We encourage you to apply if you're eager about embarking on a journey filled with creativity and problem solving, and excel at helping others and building connections.

About the Role

This is a fixed term contract until 31 January 2027. As a Customer Service Advisor, you will be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in person training will be given with a 3 week induction followed by 2 weeks of on the job support. We also offer Best of Both - our hybrid work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two days each week, after training. We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we're crafting new ways to connect with fans worldwide to make the LEGO experience unforgettable.

What You'll Be Doing

• Respond to consumers in both English and Latvian - spoken and written.
• Engage with consumers via phone and email.
• Handle a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
• Build strong and positive relationships with consumers in a fun and engaging manner.
• Assess and solve brick based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts, including some weekends, to ensure we provide an exceptional service.

Ready to build something amazing? If you're passionate about creating magical moments for fans everywhere, don't wait!

Benefits

• Family Care Leave - enhanced paid leave options for those important times.
• Insurances - all colleagues are covered by life and disability insurance.
• Wellbeing - resources and benefits to nurture physical and mental wellbeing, along with community building opportunities.
• Colleague Discount - generous colleague discount from day1.
• Bonus - reward through our bonus scheme when goals are reached.
• Workplace - primary workplace location at one of our offices, stores or factories. Hybrid policy averages 3 days per week in the office.

Equal Employment Opportunity

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and child wellbeing across the globe.