Customer Service Advisor - Insurance Claims - North Yorkshire - £26,000 - £30,000

Customer Service Advisor - Insurance Claims - North Yorkshire - £26,000 - £30,000

An opportunity has arisen for a Customer Service Advisor within the Insurance Claims team. The successful candidate will manage insurance claims from start to finish, ensuring clients receive clear guidance and a high standard of service throughout the process. You will act as a key point of contact for clients during claims, providing advice, reassurance and efficient case management while liaising with insurers and third parties.

Key Responsibilities

• Managing a portfolio of claims across a range of insurance classes
• Handling claims from first notification through to settlement
• Assessing policy cover and advising clients on how their claim will be handled
• Liaising with insurers, loss adjusters, and third-party providers
• Keeping clients informed at all stages of the claims process
• Supporting clients with loss mitigation and explaining potential impacts on premiums
• Identifying and escalating complex or high-value claims
• Ensuring all work is carried out in line with FCA regulations and company procedures
• Assisting with continuous improvement of processes and client experience

Candidate Requirements

• Strong communication skills, both written and verbal
• Good organisational skills with attention to detail
• Ability to manage multiple claims and prioritise workload
• Confident working both independently and as part of a team
• A professional and empathetic approach to client service
• Basic IT and numerical skills
• Previous experience in insurance or claims handling
• Understanding of FCA regulations or working within a regulated environment
• CII or relevant industry qualifications
• Experience using Acturis
• Background in customer service or administration
• Minimum of NVQ Level 2, Scottish NVQ Level 2, or an equivalent qualification
• Legal right to work in the UK or hold a valid visa permitting employment

Package & Benefits

• Competitive salary of £26,000 - £30,000 DOE
• Hybrid working available following probation
• Ongoing training and development, including support towards professional qualifications
• Clear career progression opportunities
• Supportive team environment with regular social and incentive activities
• Additional employee benefits including retail and hospitality discounts

To apply, email your CV to Charlotte Levent, Senior Delivery Recruitment Consultant, .