Customer Service Advisor - Hybrid Clonakilty

Job Title

Customer Service Advisor - Hybrid (Clonakilty)

Job Overview

Permanent contract with a competitive salary of €29,432 per year. 40 hours per week on a rotational shift pattern. Hybrid working: 4 days in office with 1 day at home.

Shift Details

• Monday to Friday: 6am-9pm
• Saturday: 8am-6pm
• Sunday & Bank Holidays: 10am-6pm
• Full flexibility is key to success in this role.

Start date 15 June 2026.

What You'll Be Doing

• Be the voice of the company, dealing with a wide range of customer enquiries and ensuring they are handled with professionalism and care.
• Provide excellent customer service with a focus on doing the right thing for each customer - delivering solutions that meet their individual needs.
• Identify vulnerable customers and adapt the approach, providing additional support when required.
• Handle escalated customer queries with empathy and integrity, logging accurately.
• Deal with queries across telephony, e mail, web chat and other channels.

What We're Looking For

• Previous experience within a similar role, ideally with experience of working with social media platforms.
• Excellent communication skills.
• Proficient in using multiple computer applications and software simultaneously.
• An attentive listener who can empathise and adjust to different customer needs.
• A self motivated individual who takes responsibility for customer issues and follows them through to resolution.

Benefits

• A starting salary of €29,432 per annum.
• Internal career progression and development opportunities.
• 22 days annual leave, plus 2 company days & bank holidays and the option to buy additional holidays.
• Life Assurance cover, covering twice your salary after a qualifying period.
• Access to the Capita Pension Scheme.
• Access to our Employee Assistance Programme.
• Discounted Eye Care Vouchers, Cycle to Work Scheme, discounts on hotels, tech, fitness and high street stores.

About Capita

Capita is a leading provider of business process services, driven by data, technology and people. Our 43,000 colleagues help millions of people by delivering innovative, digitally enabled solutions to transform and simplify the connections between government, citizens, businesses and customers. We are driven by our purpose: to create better outcomes for our employees, clients and customers, suppliers and partners, investors, and society.