Customer Service Advisor - Hungarian Speaking (fixed-term)

Job Description

Just imagine bringing joy to millions of LEGO fans around the world. Now make it real.

About the Role

This is a fixed term contract until 31st January 2027, with a potential start on 24th August.

As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season.

We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with a 3 week induction followed by 2 weeks on the job support.

We also offer 'Best of Both' - our hybrid work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.

What you'll be doing

• Respond to consumers in both English and Hungarian - spoken and written.
• Engage with consumers via phone and email, handling a range of topics including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
• Build strong and positive relationships with consumers in a fun and engaging manner.
• Assess and solve brick based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts, including some weekends to ensure we provide an exceptional service.

Qualifications

• Keep cool under pressure.

• Bring energy, compassion, and fluency in English and Hungarian.

What's in it for you?

• Family Care Leave - enhanced paid leave options for those important times.
• Insurances - life and disability insurance protection.
• Wellbeing - resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount - generous discount from day 1.
• Bonus - rewards through our bonus scheme when goals are reached and you are eligible.
• Workplace - hybrid work policy: an average of 3 days per week in the office, one location assigned.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and belongs.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.