Customer Service Advisor - 3 Month FTC

Location: On site / Lancing BN15, UK
job type: Fixed term / Full-time
Sector and subsector: Office Support Customer Service
AnnualFixed salary: £26437.00
Salary details: £26,436.80 pro rata

Company Description

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credits, and celebrated as a multiple-award winner. Yes, our roots are in car park management, however, we're so much more - expanding into new verticals to disrupt industry norms and elevate our sector with technology led solutions that deliver measurable business impact for our clients, and improve the public's everyday experience of travel and parking.

Position

As a Customer Service Advisor working on a 3 month Fixed Term Contract, you will join our customer service team working in a fast paced contact centre, assisting customers with parking permit solutions. This role is handling inbound phone calls and dealing with administration duties - so if you can give excellent service over the phone and in writing, we need you!

Key Responsibilities

• To be the first line of support for customer contact over the telephone and via email
• To assist all our customers with resolution to their car parking permit queries
• Provide exceptional customer service at all times
• Ensure the quality of work is generated to the highest standard
• Provide friendly and efficient customer service
• Adhere the IPC Code of Practise at all times, along with internal policies and procedures

Who you are

• Experience within a fast paced, dynamic role
• Customer service experience within a call centre is essential - either inbound or outbound
• Organised and efficient with office administration - keeping our database up to date at all times and responding professionally to customers.
• Available for a 3 month Fixed Term Contract

This role is subject to the successful applicant undertaking a DBS check.

Agena Values

• Ambitious: we aim for world class service
• Disruptive: we're here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We're better when we work together
• Innovative: we help people see things differently

Salary

£26,436.80 per annum, pro rata (Equivalent to £12.71 per hour)

Duration

3 month Fixed Term Contract

Additional Information

• Our selection process is as follows: Application - Competency Based Interview
• Free onsite parking
• Smart casual office dress code
• You must be able to legally live and work in the UK
• The postholder may be required to travel to external meetings on occasion by most effective means available

Benefits

• Incremental holiday increases to recognise long service
• 2 volunteering days a year
• Unlock your potential with our training, learning & development, and apprenticeship options throughout your career
• Employee Assistance Programme - 24/7 confidential, independent and professional counselling
• EV Charging points at office locations
• Regular team/company socials
• Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

EEO / Disability Confident

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neuro diverse applicants or those with a disability or long term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact

(No agency speculative contact - thank you)