Customer Service Advisor - £24,000/year Full-Time Hybrid (Manchester, UK) WEX Inc.

Customer Service Advisor - £24,000/year Full-Time Hybrid (Manchester, UK) WEX Inc. Overview

WEX Inc., a global leader in B2B payment solutions, is hiring a Customer Service Advisor to support its expanding European Fuel Card operations. This role is ideal for candidates with strong communication skills and a background in customer service, looking to grow within a dynamic and supportive environment.

Key Details

• Location: Manchester, England
• Salary: £24,000 per annum
• Hours: 37.5 hours/week, Monday to Friday
• Work Type: Hybrid (no evenings or weekends)
• Contract Type: Full-Time, Permanent

Benefits

• 25 days holiday + bank holidays
• Holiday purchase scheme (up to 5 extra days)
• Company pension and life assurance
• Sick pay scheme
• Employee Fuel Card (after 6 months)
• Discount platform and incentive schemes
• Continuous training and career development

Responsibilities

• Handle customer queries related to transactions, invoices, and account issues
• Liaise with internal teams across UK and European offices
• Log and track customer interactions using internal systems
• Support sales and credit collections teams
• Produce reports and maintain customer records
• Provide website/system support to customers
• Identify training needs and contribute to process improvements

Candidate Profile

• Previous experience in customer service
• Strong written and verbal communication skills
• Ability to mentor and support colleagues
• Adaptable to change and self-motivated
• Strong organisational skills and initiative
• Able to work independently and collaboratively
• Experience with data entry and CRM systems preferred

Application Instructions

Click here to apply directly via WEX Careers or LinkedIn. Shortlisted candidates will be contacted within one week of application.