Customer Service Adviser - 12 Month Fixed Term Contract

Location: Glasgow

Contract: 12 month Fixed Term

Hours: 35 hours per week - business hours 8am - 6pm

Hybrid working: Flexibility to work from home after training

Salary: £27,000 per annum

Closing date: 21 June 2026

Interviews expected: late June early July

The focus of our customer service team is to provide the best possible support and guidance to healthcare professionals, making things easy and simple for our members.

This role plays a vital part in making a customer centric team successful, and this is a fantastic opportunity to join the team.

About the Role

We're looking for candidates who are passionate about customer experience and who can add real value to the customer journey via telephone and email interactions.

You don't have to be an expert in resolving enquiries - our experienced team will provide comprehensive training for you to be able to support our members at every stage. This could be during the application process through to when they are considering leaving, we will give you the confidence and skills to deliver a great member experience.

You'll collaborate with our wider colleagues and contribute towards MDDUS' mission, with full guidance and support from our experienced management team and Head of Department.

You will have the opportunity to work flexibly between your home and the office following your initial training period, which typically lasts 6 to 8 weeks.

About You

If you have previous experience within a customer service environment, then great! But the most important thing to us is your passion and commitment to providing the best service to our members.

MDDUS prides itself on the welcoming and friendly manner of its colleagues, and this should be conveyed in member interactions, where you can confidently resolve queries or issues through strong listening skills, paired with excellent spoken and written communication.

The workload can be varied, and so you should be able to manage multiple tasks, with a positive, 'can do' attitude; thriving as part of a busy collaborative team, while taking initiative to exceed members' expectations.

At times, our members can find themselves in stressful situations, so being able to demonstrate patience and empathy, and have the emotional intelligence to handle difficult conversations is vital.

Why You Should Join Us

• MDDUS celebrates and promotes diversity and inclusion so that colleagues can work in an environment where they can be their true selves
• As an organisation that provides support to healthcare professionals when they need it most, that commitment is also extended to our colleagues through a variety of wellbeing, charity and engagement initiatives
• We are committed to providing excellent training and support to help you deliver an outstanding service to our colleagues and to help you develop in your career

What we can offer you

• A collaborative and supportive team environment that fosters growth, innovation and encourages colleagues to bring the best versions of themselves to work
• A commitment to your continuous professional development with opportunities for training and development through our annual training budget
• A competitive benefits package, with the opportunities to mix and match to suit your needs

What MDDUS will offer you

• 15% Non Contributory Employer Pension contribution
• 27 Days Annual Leave per year
• 8 Bank Holiday days per year (in addition to annual leave allocation)
• Private medical cover for employees (option to cover immediate family at a cost)
• Home and office flexibility
• Holiday Buy and Sell scheme
• Group Life Insurance
• A range of additional voluntary benefits
• Employee Assistance programme (EAP) to support wellbeing and remote GP services
• Numerous employee engagement initiatives

Additional Information

£27,000 per annum

Experience

Customer Services, Insurance, FCA, Financial Services, customer retention