Customer Service Administrator SAP 1 day WFH

Customer Service Administrator - SAP User

Location: Folkestone, Kent (1 day WFH)

Salary: £15ph to £16ph

Term: 12 month temporary contract

Hours: Monday to Friday, 37hrs a week

Office Angels will support a global business in its search for a Customer Service Administrator. This temporary contract for 12 months may lead to a permanent role. The role is based in modern offices in Folkestone with free parking, and the option to work from home 1 day a week.

Responsibilities

• Build strong relationships with business customers, providing an unparalleled level of service
• Handle enquiries from internal and external customers
• Provide a quick and efficient response to change requests
• Create debit and credit notes for customers
• Handle customer complaints, ensuring satisfaction with the resolution
• Process returns and refunds
• Update and maintain accurate customer records
• Identify opportunities for improvement within the customer service team
• Work closely with shipping and the warehouse, updating stock reports and demand planning
• Proactively ask for and act on customer feedback

Requirements

• Experience in business to business customer service or account management
• Proficient in using SAP
• Experience in shipping or logistics (not mandatory)
• Excellent IT skills with meticulous eye for detail

Benefits

• Weekly Pay
• Up to 28 days annual leave
• Dedicated consultant to support your job search
• First opportunity to see permanent positions
• Access to free eyecare vouchers
• Temp of the Month awards
• Timesheets completed on mobile devices
• Perks at work
• Discount schemes
• Access to Well being platforms

Office Angels is an equal opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.