Customer Service Administrator

uice Recruitment is delighted to be supporting an established business in their search for an Customer Service Administrator to join their team.

This is a varied opportunity for an organised and proactive individual who enjoys supporting customers and colleagues. You will help coordinate day-to-day account activity, provide administrative support and ensure customer enquiries are handled efficiently.

DAY TO DAY:

• Supporting customer accounts, responding to enquiries and sharing relevant information
• Preparing sales documents, pricing information and account updates
• Assisting with reports, tracking orders and following up on outstanding information
• Working closely with internal teams to ensure a smooth customer experience
• Helping resolve account queries, escalating issues where needed and keeping customers updated
• Providing day-to-day administrative support to the Sales Manager and wider team

WE WOULD LOVE TO SEE:

• Previous experience in administration, customer service or sales support would be beneficial
• A friendly, professional approach and clear communication skills
• Excellent attention to detail and confidence working with documents and internal systems
• Strong organisational skills, with the ability to manage tasks, follow-ups and deadlines
• Good listening skills and a thoughtful approach to customer needs
• Confidence using Microsoft Office; experience with order systems would be an advantage but is not essential
• The ability to work independently and collaboratively within a team

AND FOR YOU:

• Salary of £25,000-£28,000
• Full-time opportunity based in Cheltenham
• Hybrid working
• A varied role supporting customer accounts and internal teams

INDO