Customer Service Administrator

Overview

Part-time 20 hours per week 12-month FTC

Shift Pattern: 21:30 to 06:00 (Night shifts)

Salary: £15,005 per annum

The role involves supporting the day-to-day administration of Customer Services, providing outstanding contract support and customer service in a fast-paced, friendly environment and delivering a professional and dedicated service.

Responsibilities

• Answering calls for both internal and external personnel.
• Problem solving for client, customer and internal departments.
• Meeting customer and client expectations and resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintain a high level of customer/client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system, investigate and clear down unallocated PODs.
• Chase outstanding PODs from hauliers, depots, etc.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.

Qualifications

• Passion for delivering an exceptional customer service experience.
• Attention to detail/accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• SAP experience.
• Excellent communication skills to deliver accurate information.
• Ability to work in a fast-paced environment.
• Conscientious and reliable with adaptable attitude.

Benefits

• Annual Leave - 28 days inclusive of the bank holidays.
• Pension scheme - 4% employee and 4% employer contributions.
• Life Assurance - 2x annual salary.
• Wellness - Employee Assistance Programme (24/7 confidential counselling and legal information).
• Eye Care Vouchers - free eye tests and discounts on prescription glasses.
• Reward & Recognition programs and long service awards.
• Everyday discounts through a benefits platform with 50+ retailer discounts.