Customer Service Administrator

Our client seeks a temporary Administrator to support their team on a short-term contract.

Role: To support operations through a combination of telephone work, data entry, and SOC coding. The role requires attention to detail, good communication skills, and the ability to follow guidance accurately.

Hours: 8 am to 4.30 pm Monday - Thursday, 4 pm on Fridays

Key Duties

• Make and receive calls to/from members of the public
• Clarify and collect information where required
• Provide clear guidance and support to respondents
• Accurately record call outcomes
• Input and update data on internal systems
• Check information for accuracy and completeness
• Resolve simple discrepancies where possible
• Assign Standard Occupational Classification (SOC) codes using ONS guidance materials
• Interpret job titles/descriptions provided by respondents
• Follow training and instructions to ensure consistent coding
• Escalate complex cases when needed
• Follow all processes, guidance, and quality standards
• Maintain confidentiality at all times
• Work to deadlines and team targets

Key Skills and Experience

• Strong attention to detail
• Basic IT and data entry skills
• Ability to follow instructions and guidance
• Reliable and able to work as part of a team

Desirable

• Previous admin or call handling experience
• Experience working with structured data or coding systems