Customer Service Administrator

Stockton-on-Tees£26,500 - £28,000The standard working hours are 8.30 - 5pm with a 30 min lunch break. Office based Monday - Thursday and WFH on a Friday.

Elevation Recruitment Group are delighted to be working with a highly regarded and growing organisation to recruit a Customer Service Administrator.

This is an exciting opportunity to join a customer-focused business in a role that sits at the heart of both service delivery and commercial growth. You will play a pivotal role in supporting the full customer journey-ensuring every interaction is professional, personalised, and adds value.

Reporting into the Senior Customer Service & Sales Manager, you will support the delivery of a seamless end-to-end customer experience, from initial enquiry through to onboarding, retention, and upsell.

This is a varied role where you will:

• Act as a first point of contact for customers via phone, email, and digital channels
• Support the conversion of enquiries into sales opportunities
• Process customer orders and manage product/service queries
• Maintain accurate and up-to-date CRM records
• Build strong customer relationships to drive retention and satisfaction
• Assist with virtual product demonstrations
• Collaborate closely with internal teams including Marketing, BI, IT, and Operations
• Contribute ideas to continuously improve the customer and sales experience

We're keen to speak with individuals who are passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment.

Key skills and experience:

• Previous experience in a customer service, sales support, or similar role
• Strong communication skills with the ability to engage confidently with customers and stakeholders
• Experience managing enquiries across multiple channels
• Highly organised with the ability to manage multiple priorities
• A proactive, adaptable, and team-oriented approach
• Comfortable using CRM systems and customer engagement tools
• Minimum of 2 years in B2B sales/ customer service

This is a fantastic opportunity to join a business that truly places the customer at the centre of everything they do, offering:

• A supportive and collaborative team environment
• Opportunities for development and progression
• Exposure to both customer service and sales functions
• The chance to contribute to business growth and customer success

For more information on this confidential opportunity, please contact Kelly West at Elevation Recruitment Group, or apply today for a discreet discussion.