Customer Service Administrator

Are you a proactive and organised administrator looking for your next opportunity? Our client near Southampton is seeking a Customer Service Administrator to join their friendly and fast-paced team. While a background in logistics, shipping, or the hire industry would be a bonus, strong administrative experience and a customer-focused mindset are what really count.

The Details:

• Type: Temporary to Permanent Contract
• Location: Office-based, near Southampton (driving preferred due to limited public transport)
• Start Date: Immediate

Key Responsibilities:

• Be the first point of contact for key customers, managing enquiries through to post-hire follow-up.
• Handle calls, emails, and website requests with professionalism and efficiency.
• Coordinate logistics for deliveries and collections, ensuring smooth daily operations.
• Build strong relationships with regular clients and spot opportunities to upsell.
• Collaborate with your team to maintain high service standards.

What We're Looking For:

• Previous experience in customer service or administration.
• Ideally, some exposure to logistics, shipping, or equipment/tool hire.
• Excellent communication and organisational skills.
• Ability to multitask and stay calm under pressure.
• A team player with a proactive approach and a passion for great service.

Ready to join a team where your skills make a real impact?Click 'Apply' today for immediate consideration!