Customer Service Administrator / Order Processor

We are recruiting for a market leader within their sector who are seeking a new Customer Service Administrator to join their core team! For this role, we are looking for candidates who have previous office admin, customer service, and support based experience.

Location: Outskirts of Leighton Buzzard. Please note: there is no public transport to the office, so personal or alternative transport will be required. Driver, with a car is preferred.

Working Hours: 09:00am - 17:00pm, Monday to Friday, with a 30-minute unpaid lunch break.

Contract Type: Permanent.

Start Date: ASAP.

Overview:

• As a Customer Service Administrator you will be at the heart of our operations, ensuring our customers receive the highest standard of service. You will manage orders, coordinate with internal teams, and support efficient warehouse operations, all while maintaining professional and positive communication with our customers. Your work will directly impact customer satisfaction and the smooth running of our business.

Key Duties:

• Act as the main point of contact for customers, handling phone calls promptly and professionally.
• Receive and respond to a wide range of customer emails, addressing product queries, order inquiries, and other customer needs.
• Liaise with and provide support to Area Sales Managers, ensuring smooth communication and order processing.
• Process customer orders received via email or phone using internal software.
• Verify order details such as customer terms, pricing, packaging requirements, and delivery addresses for accuracy.
• Assist with picking, packing, and shipping orders, following established procedures to maintain quality and accuracy.
• Assist Logistics with shipping to international customers.
• Create and maintain new customer accounts across systems, ensuring seamless integration.
• Support internal teams with administrative tasks to ensure efficient business operations.

Skills Required:

• Clear, confident, and professional communicator, both verbally and in writing.
• Excellent customer service skills with the ability to handle difficult situations calmly and effectively.
• Strong prioritization skills, able to manage multiple tasks efficiently.
• Ability to work professionally under pressure while maintaining high attention to detail.
• Hardworking and proactive, willing to roll up your sleeves and help the team where needed.
• Team player, able to collaborate effectively with colleagues across departments.
• Proficiency in MS Office (Word, Excel, Outlook).
• Experience using Xero, CIN7 Core or similar software. Preferred, not essential.

Benefits:

• A supportive and friendly work environment where your contributions are valued.
• The opportunity to grow your career in a dynamic, fast-paced business.
• Competitive salary, generous leave, and a culture that supports work-life balance.
• Enhanced sick leave.
• Stocked drinks fridge.
• 31 days annual leave, inclusive of bank holidays and Christmas closure.