Customer Service Administrator - 10 month contract

Customer Services Administrator - 10 month contract

Zurich Life Assurance plc is looking for a Customer Services Administrator to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills.

Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans.

Initially, due to the nature of the role full time attendance in the office will be required but over time it will evolve into a hybrid based role. Please talk to us at interview about the flexibility you may need.

This role may be available part-time or full time. We want the most suitable people for our roles and recognise that some may not be available full time. Discuss flexibility at interview.

Your Role

• Ensuring that our customers come first.
• Dealing with clients/members and brokers/employers and other stakeholders over the phone.
• Processing a number of client/member requests through the new business stage / life cycle of their policies, ensuring requests are processed in accordance with product rules and the company's processes and procedures.
• Complaints handling.
• Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work.

Your Skills and Experience

• Excellent interpersonal and communication skills, particularly on the phone.
• Ability to work in a dynamic team environment.
• Well organised, results driven and capable of working to tight deadlines.
• Good working knowledge of Outlook, Microsoft Word, Excel.
• Third Level Qualification in relevant area (TBC).
• Willing to undertake relevant professional qualification that meets Central Bank Minimum Competency Requirements.
• Previous experience in a customer facing role (advantage).

Additional Information

Primary work location is Blackrock. Position is Dublin-based. The work is office based for at least the first four to six months.