Customer Service

Customer Service & Home Delivery Coordinator

Location: Banbury

Salary: Up to 27k

Contract: Permanent / Full Time

Are you passionate about delivering exceptional customer service and keeping operations running smoothly? We're supporting a growing business that is looking for a confident, organised, and proactive Customer Service & Home Delivery Coordinator to join their team.

This role is perfect for someone who enjoys problem solving, communicating with customers, and working collaboratively across different departments.

What You'll Be Doing

• Providing a high level of customer service via email and telephone
• Managing and processing home delivery orders accurately
• Liaising with internal teams, warehouses, retailers, and delivery carriers
• Responding promptly to customer enquiries and transport related queries
• Handling delivery issues, failures, and general service questions
• Investigating customer complaints and resolving them efficiently
• Escalating complex issues to the Line Manager when required
• Supporting the Consumer Service Team Leader with KPIs, projects, and wider customer service initiatives

What We're Looking For

Self motivated and able to work independently when needed

Excellent verbal communication skills

Strong organisational abilities and attention to detail

Confident handling confidential information

A team player who works flexibly to achieve shared goals

Someone who takes ownership of customer issues and sees them through to resolution

Comfortable working in a multicultural environment

Able to work both independently and as part of a team

Experience & Qualifications

NVQ Level 3 in Customer Service, Administration, or equivalent

Proven experience in a similar customer service or home delivery role

Excellent telephone manner

Strong IT and data entry skills, including experience with spreadsheets

Background in a call centre, help desk, or similar environment is beneficial

If you're looking for a role where you can make a real impact, support customers, and be part of a friendly, collaborative team, we'd love to hear from you.