Customer Service - Sales (Hybrid) 3065

Customer Service - Sales (Hybrid) 3065

Application Deadline: 20 November 2026

Department: Customer Service

Employment Type: Permanent - Full Time

Location: Stowmarket Station

Reporting To: Gene Dominey

Compensation: £26,351 - £30,489 / year

Description Role Details

• You will be working an average of 35 hours per week. shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift starts from 0500 and latest finish 2215.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• This role includes a compulsory 5-day Dispatch training course, followed by a final assessment.
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety- critical medical assessment.
• Applicants must be 18 years of age or older.
• Stowmarket Station
• Salary: Starting at £26,351, rising at 6 months to £27,424, final salary at 2 years £30,489.
• Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

You will serve as the friendly face of our organisation, playing a vital role in ensuring a positive travel experience for our passengers.

Key Responsibilities

• Provide exceptional customer service by meeting and greeting customers, selling tickets, and answering inquiries with a friendly and approachable demeanor.
• Assist customers in using ticket machines and educate them on new ticketing technologies such as smart cards and mobile apps.
• Oversee day-to-day platform operations, ensuring smooth travel for all customers, including supporting mobility-impaired individuals.
• Offer support during disruptions by assisting customers and maintaining effective communication with Drivers and Conductors.
• Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You'll be invited to a 5-day Dispatch course.
• Provide a welcoming and inclusive customer experience by proactively assisting passengers on and off trains, including supporting mobility and visually impaired customers with guidance and boarding assistance, safely deploying ramps, helping with luggage, and operating station wheelchairs as needed.
• Ensure compliance with safety regulations by reporting faults and hazards, maintaining a clean and tidy station, and occasionally working alone.

Skills, Knowledge & Expertise We're Looking for Candidates Who:

• Have a friendly, approachable demeanor with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a "can-do" attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• Have familiarity using new technology such as smartphones to assist customers.

Job Benefits

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
• Car Scheme: Eligible colleagues can access our Electric Vehicle Salary Sacrifice Scheme, offering a hassle-free way to drive a new or pre-loved electric vehicle.

The closing date for all completed applications is Friday 20th November 2026.

Please note vacancies can close earlier due to high influx of candidate applications

At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your GA Game?