Customer Service - Order Processor

£32,000.0 to £36,000.0 per year, £32,000 to £36,000 per annum

Contract Type: Permanent

Hours: Full time

Disability Confident: No

Closing Date: 02/05/2026

About this job

Your new company My client, a global manufacturing business based in Ellesmere Port, is seeking a professional Customer Service / Order processor to join their large team on a permanent basis.

Based in large offices, you will be joining a team that prides itself on its diverse work ethic and team spirit.

Your new role: The position is offered full time Monday to Friday with a hybrid model in place, working from home one day per week.

There are also flexible working hours, with the core hours being
10.00am until
15.00pm.

Outside of this, hours of work can be as follows depending on business needs:
07.00am until 15.00pm
08.00am until 16.00pm
09.00am until 17.00pm
10.00am until 18.00pm. Please note you will need to drive in order to get to the location.

Free parking is available.

This is a very fast paced and demanding role, so you must be used to working within a high pressure environment.

• Providing a first class service to a variety of specific clients and managing order processing
• Effectively addressing complex customer requests and proactively following up on deliveries, enquiries, and issues
• Managing all customer requests, both internal and external expectations and relationships

Building excellent relationships with customers and going the extra mile

Booking final dates for orders and maintaining all internal systems, ensuring all data is correct first time

Collating and preparing all relevant documentation applicable to each shipment such as certificates of analysis, customs and shipping invoices, packing lists, consignment notes/delivery notes, invoices, etc.

Getting involved with trade shows; potential for some European travel to visit clients on site; dealing with import and export information/documentation; complaint handling.

• Proven history within a fast paced customer service / order processing environment
• Excellent communication skills both written and verbal
• Exceptional eye for detail
• Experience of using SAP would be an advantage

What you'll get in return

• Competitive salary between £32,000 and £36,000 per annum
• 25 days annual leave plus bank holidays
• Free parking
• Friendly and supportive team

What you need to do now: If you're interested in this role, click 'apply now' to forward an up to date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.