Customer Service - After Sales Team

The Customer Service - After Sales Team position in Dordon involves delivering thorough administrative support within a well-established office. This full-time role, paying £27930 per annum, suits an experienced advisor with strong organisational abilities.

You will handle complaints, manage returns and credits, and produce reports, ensuring precise communication across all sectors. Responsibilities also include building customer relationships, managing risk, and supporting project activities. A driving licence is essential due to the location. The role demands high accuracy and proactive problem-solving, with duties covering error reporting and discrepancy resolution.

You will join a national business, working Monday to Friday, and must demonstrate senior-level administrative competence. A national business based within Tamworth ( car needed as on the outskirts) are seeking to recruit an experienced customer advisor expert with senior administrative skills to work in a well established team. The role is varied and fast paced and requires candidates to demonstrate high levels of accuracy coupled with strong organisational skills.

Role

To ensure you provide a high level of ongoing internal support/ communication to all allocated sectors.

• Key focus on customer service and proactively managing all aspects of administration & reporting
• Manage customer satisfaction & risk to business by handling complaints / discrepancies
• Non-conformance & error reporting
• Authorise process for returns/ credits
• Maintaining and developing relationships with customers
• Project based activities

To be a success we are looking for following:

• An energetic and enthusiastic candidate who prides themselves on professional customer service, strong attention to detail ,able to work under pressure at times in a dynamic and demanding environment.
• IT literate , methodical approach to work able to work in a team and on your own initiative,