Customer Service / Administrator Remote (Oxford, UK)

Overview

Trade Prices Direct, a nationwide window and door installation business, is seeking a Customer Service / Administrator to join its remote team. This full-time role offers £25,000-£30,000/year plus benefits, including pension and training opportunities.

The successful candidate will provide frontline customer support and administrative assistance, ensuring smooth operations and high levels of customer satisfaction.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat
• Maintain and update customer records in CRM systems
• Assist with order processing and liaise between departments for fulfillment
• Address customer complaints and escalate when necessary
• Collaborate with sales, surveyors, and installation teams to ensure seamless service
• Prepare reports and provide administrative support to management
• Manage scheduling and appointments

Candidate Requirements

• Minimum 2 years' experience in customer service or administration
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and manage time effectively
• Proficiency with CRM systems and Microsoft Office Suite
• Problem-solving skills with a customer-centric approach

Preferred:

• Relevant qualifications in customer service or administration
• Company pension plan
• Leave package
• Fully remote work-from-home flexibility
• Training and development opportunities

About Trade Prices Direct

Trade Prices Direct is a fast-growing UK-wide window and door installation company dedicated to delivering exceptional customer service. With a commitment to quality and efficiency, the company ensures clients receive the best experience from inquiry through to installation.

Application Process

How to Apply:

• Submit your CV via Trade Prices Direct's recruitment channels.
• Highlight your customer service and administrative experience.
• Shortlisted candidates will be contacted for interview.