Customer Retention Specialist

This position is focused on customer retention and support as it relates to selling the value of renewing support agreements for products. The candidate must have a successful track record of meeting and exceeding an individual sales quota and have proven they have the skills and attitude necessary to meet their assigned sales quota and achieve success in their territory.

Key Responsibilities

• Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.
• Renew maintenance agreements directly with the end user or collaborate with channel partners as necessary.
• Set strategy and tactical approach for maximizing bookings for their specified territory.
• Maintain and update customer information in the database.
• Have a thorough understanding of products, pricing, and competition.
• Establish and maintain relationships with end users and channel partners.
• Work collaboratively with all internal organizations to ensure that effective, consistent communication is maintained and company goals are understood and met.
• Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators.

Eligibility

• Excellent English is written and verbal communication skills are a must.
• 1+ years of experience in sales, renewal, or Customer Support
• Strong organization skills with an emphasis on territory management
• A process-oriented individual who is capable enough to grasp the procedures at Prestige International
• Excellent Computer and Internet skills with a strong understanding of Microsoft Office
• Bachelor's degree (preferably Computer Sciences/Engineering)
• Must be willing to work in the US time Zone.

Disclaimer

Prestige OSS is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status. All employment decisions are made based on qualifications and business need, promoting a diverse and inclusive workplace.