Customer Retention Executive

Position: Customer Retention Executive

Location: Ballymount Co. Dublin

Contract: Full Time Permanent

Salary: €32,000 per annum, paid monthly

At Culligan, we believe that cleaner, healthier water contributes to improving lives globally. The retention executive is responsible for maintaining and strengthening relationships with existing customers to reduce churn, increase customer lifetime value, and drive repeat business. This role will focus on proactively engaging customers, resolving issues, and identifying opportunities to improve customer satisfaction and loyalty.

Core role and responsibilities

• Proactively contact customers to maintain relationships and prevent churn
• Manage retention conversations, handling objections and negotiating outcomes
• Identify at-risk customers and implement effective retention strategies
• Resolve customer issues quickly and professionally
• Promote relevant products, services, or upgrades where appropriate
• Deliver a high-quality customer experience across all touchpoints (phone, email, CRM)
• Accurately update customer records and track all interactions
• Collaborate with internal teams to resolve issues and improve customer outcomes

Experience in customer service, retention, telesales, or account management

Strong communication and relationship-building skills

Proven ability to influence and handle objections effectively

Solution-focused with strong problem-solving ability

Comfortable working in a target-driven environment

Experience using CRM systems

• Monday - Friday Days working pattern
• 23 days' holiday + Bank Holidays - increasing with long service
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression