Customer Representative - Glengormley & Carrickfergus

Customer Representative - Glengormley & Carrickfergus

Locations: Carrickfergus and Glengormley in County Antrim.

Contract: 12 month Fixed Term, part time, 28 hours per week. You will work in Carrickfergus on Monday and Friday, and in Glengormley on Wednesday and Thursday.

Salary: The minimum salary will be £26,500 from 1 July 2026. Salary pro rata for part time.

What you'll be doing

• Welcome customers into the branch and take the time to understand their needs and offer friendly help with their banking.
• Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
• Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Take responsibility for following processes, spotting potential issues, and escalating concerns where needed to protect customers and the bank.
• Play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident.

About you

You don't need experience in banking, but experience or a passion for customer service will help you thrive.

• You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
• You bring patience, empathy and strong people skills to fully understand our customers' banking needs.
• You're comfortable working in a fast paced environment, where priorities can shift and no two interactions are the same.
• You stay calm under pressure, adapt quickly, and approach change with a positive mindset.
• You're confident using technology and are digitally savvy.
• You enjoy working as part of a high performing team and understand that great customer experiences are built through a strong team.
• You communicate clearly and naturally with people and can confidently guide customers face to face, on the phone and through digital services.
• You take ownership to get things done, and act with care and integrity to protect our customers and their money.

Key Behaviours

• Feel what customers feel.
• Say it straight.
• Push for better.
• Get it done.

Benefits

• 25 days holiday per year, increasing to 30 over time, with the option to buy up to 10 extra days.
• Wellhub access for health and wellness.
• Up to 2 days of paid volunteering a year.
• Ongoing training and development.
• An annual performance related bonus.
• Private medical insurance.
• Competitive pension.
• Life assurance.
• Additional benefits through salary sacrifice scheme.

EEO / Accessibility

Nationwide is a Disability Confident Level 3 Leader and is committed to supporting inclusive practices for all applicants.