Customer Representative - Aberdare

Making a meaningful difference for our customers, every day

As a Customer Representative, you will make a real impact from day one. You'll be a key part of the branch team, supporting customers in person, over the phone and online. You'll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you'll be trusted to adapt your approach to meet the needs of different customers and situations.

Where you'll be working

Location: Aberdare, Glamorgan. This role is a 12-month Fixed Term Contract working part time, 28 hours per week Monday to Saturday.

You must be within a 45 minute commute of the branch.

From 1 July 2026 the minimum salary will be £26,500.

Training: The first three weeks are essential; no holiday is taken during this period.

The extras you'll get

• 25 days holiday per year, increasing to 30 over time. You can also 'buy' up to 10 extra days each year.
• Wellhub access for a range of free and paid health and wellness options.
• Up to 2 days of paid volunteering a year.
• Ongoing training and development to grow your skills.
• An annual performance related bonus.
• Private medical insurance.
• A highly competitive pension scheme.
• Life assurance.
• Additional benefits through our salary sacrifice scheme.

What you'll be doing

• Welcome customers into the branch, understand their needs and offer trusted, friendly help.
• Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them.
• Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent service.
• Take responsibility for doing things the right way: follow processes, spot potential issues and escalating concerns where needed.
• Help keep face to face banking meaningful and accessible on the high street.

About you

We don't require banking experience, but a passion for customer service is desired.

• Take pride in helping customers feel confident, supported and listened to, even when busy or complex.
• Bring patience, empathy and strong people skills, fully understand customers' banking needs.
• Comfortable working in a fast paced environment with shifting priorities.
• Stay calm under pressure, adapt quickly and maintain a positive mindset.
• Use technology confidently and be digitally savvy.
• Enjoy working as part of a high performing team.
• Communicate clearly and guide customers face to face, on the phone and via digital services.
• Take ownership, act with care and integrity to protect customers and their money.

Customer first behaviours

• Feel what customers feel - step into their shoes.
• Say it straight - be honest, direct with good intent.
• Push for better - challenge the status quo, continuously improve.
• Get it done - prioritise impact, act decisively, and take accountability.

Job Info

• Job Identification 3593
• Apply Before 06/08/2026, 10:55 PM
• Locations 60 Cardiff Street, Aberdare, Mid Glamorgan, CF44 7DF, GB