Customer Relationship Specialist

Unox, market leader in the production of high-end ovens, certified Great Place to Work in Italy for the seventh consecutive year, is looking for an Customer Relationship Support to join the Inside Sales Team at Unox SpA.

Main activities:

• Handle customer support requests by ensuring timely, high-quality assistance through maintenance activities and follow-ups;
• Actively plans and supports external sales force activities
• Maintain and update the company CRM, ensuring data accuracy and timeliness;
• Collect and analyze customer feedback to identify improvement opportunities;
• Act as liaison between internal departments to ensure efficient workflow coordination;
• Contribute to customer satisfaction and overall business success by supporting cross-functional initiatives.

Requirements

• High school Diploma or graduate degree in Administration/Economics/Languages;
• Excellent knowledge of English and French
• Customer service orientation;
• Proven problem-solving, analytical and decision-making skills;

Why Unox?

Continuous Innovation: Unox is at the forefront of technology and innovation, offering its employees the opportunity to work on pioneering and challenging projects.

Work Environment: We have been certified by the Great Place To Work Institute as one of the top 100 companies in Europe. Our young and positive work environment fosters collaboration and values the ideas of all our employees. We regularly organize company events for networking and team building with colleagues.

Professional Growth: Unox invests in the development of its employees through continuous training programs, individual coaching, and career opportunities, ensuring constant personal and professional growth.

Work-Life Balance: We offer a Wellbeing program rich in benefits and flexible policies that promote work-life balance and the well-being of our employees.

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.