Customer Relationship Manager

Hiring Manager: Christophe Hirtz

Talent Acquisition Advisor: Vineetha Menon

Job Code Level: SRP3

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Customer Relationship Manager in the Business Network Cloud division, you will be critical in driving long-term customer success and revenue growth for OpenText. By managing strategic customer relationships and complex contract negotiations, you will directly contribute to the health and retention of OpenText's most valuable clients. Your ability to align customer objectives with OpenText's solutions will strengthen customer trust and drive mutual growth.

WHAT THE ROLE OFFERS

• This is a quota-carrying role
• Manage complex sales and renewal cycles, negotiating multi-year enterprise cloud agreements.
• Lead key governance activities to create long-term value, engaging with senior client stakeholders up to the C-suite.
• Champion customer satisfaction, resolve disputes, and foster strong client relationships.
• Drive renewals and expand existing services to increase customer retention and revenue.
• Collaborate with Field Sales, Pre-sales, Professional Services, and Customer Support teams to deliver a seamless customer experience.
• Develop and execute strategic plans to mitigate risk and maximize customer value.

WHAT YOU NEED TO SUCCEED

• Proven experience managing customer relationships and driving growth within an existing portfolio.
• Success in complex sales environments and revenue generation from existing customer bases.
• Strong negotiation skills, with experience in managing contracts and renewals.
• Ability to engage and build trust with senior stakeholders, including C-level executives.
• Familiarity with EDI B2B technologies and the broader marketplace.
• Experience with CRM platforms such as Salesforce and sales methodologies like MEDDPICC (preferred).
• Excellent communication, analytical, and time management skills.

ONE LAST THING
Join us in shaping the future of digital commerce and supply chain transformation. As a Customer Relationship Manager, you'll be key in driving customer success and revenue growth, helping OpenText maintain its position as a global leader in business network solutions.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.