Customer Relationship Advisor

PharmAssist - 8 The Courtyards, Victoria Rd, Leeds LS14 2LB

Ref 47905 County West Yorkshire Branch name PharmAssist - 8 The Courtyards, Victoria Rd, Leeds LS14 2LB Salary £27,500 Closing date 03/12/2026 Contract type Employee - Permanent Description Job Title: Customer Relationship Advisor - PharmAssist Solutions Salary: £27,500 Location: Leeds Working Pattern: Monday to Friday, 37.5 hours per week. Working shifts of either 09:00-17:15 or 09:45-18:00 within office opening hours of 09:00-18:00. PharmAssist Solutions is a leading provider of pharmacy purchasing and compliance software, helping independent pharmacies improve efficiency, maintain compliance, and maximise profitability. With over 1,000 users across the UK, PharmAssist plays a vital role in supporting the success of community pharmacy businesses. We're looking for a customer-focused and commercially aware Customer Relationship Advisor to join our growing team. This is an exciting opportunity to build strong client relationships, support customers with their day-to-day needs, and help identify opportunities to enhance the value our solutions deliver.

What You'll Be Doing

• Building and maintaining strong relationships with customers.
• Acting as the primary point of contact for customer enquiries and support requests.
• Uploading supplier price files to maintain customer pricing cascades.
• Proactively identifying and resolving customer issues.
• Enhancing customer satisfaction and demonstrating the value of PharmAssist products and services.
• Identifying growth opportunities through preferred Gold Partner suppliers.
• Generating and nurturing leads for additional products and services.
• Working closely with the sales team to support customer growth and acquisition.
• Managing pricing queries and maintaining accurate CRM records.

What We Require Essential Requirements

• Previous experience in telephone-based account management and customer service.
• Excellent communication and relationship-building skills.
• Strong analytical skills with the ability to interpret data and identify trends.
• Proficiency in Microsoft Office applications, including Excel, Outlook and Word.
• High levels of accuracy and attention to detail.
• A passion for delivering excellent customer service and supporting business growth
• Experience working within the pharmaceutical industry.

What You'll Get

• Competitive salary of £27,500.
• 22 days annual leave plus bank holidays.
• Holiday entitlement increasing to 30 days with length of service.
• Access to a market-leading employee discount programme across hundreds of retailers and services.
• MediCash healthcare cash plan.
• Access to a finance management app, giving you greater control over your salary.
• Annual Christmas bonus.The opportunity to be part of a business making a real difference to independent pharmacies across the UK.

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