Customer Relations Specialist - Multichannel Support & Resolution

Everything Managed Group is seeking a Customer Relations Agent in Newcastle upon Tyne to join our Customer Operations team. You will handle customer complaints and complex queries, investigate issues, and deliver clear outcomes that sustain trust and improve service.

In this role you will maintain accurate case records, identify trends, and collaborate with internal teams to resolve issues across channels. A strong focus on communication and problem-solving is essential for success.