Customer Relations Assistant (Part-Time, 6-Month FTC)

Customer Relations Assistant (Part-Time, 6-Month FTC)

Harrow, London
£17,000 (pro rata) (£15.56 Per hour)
21 hours per week (job share)
6-month fixed-term contract (potential to go permanent)

About the Role

We're working with a well-established and recognised brand within the UK retail sector who are looking for a Customer Relations Assistant to join their team on a part-time basis. This is a fantastic opportunity for someone with customer service experience who enjoys problem solving, communicating with a variety of stakeholders, and delivering a high level of support across multiple channels. Working as part of a job share, you'll play a key role in ensuring all customer queries and complaints are handled professionally and efficiently.

About You

• Previous experience in a customer service role (minimum 1 year)
• Experience working within a professional office environment
• Confident communicator with an excellent telephone manner
• Able to handle complaints with empathy and professionalism
• Strong organisational skills with the ability to manage multiple queries
• Comfortable using customer service systems/software (Zendesk experience highly desirable)
• Good general IT skills and able to pick up new systems quickly
• A team player with a proactive and positive approach

Key Responsibilities

• Deliver a high standard of customer service across phone, email, social media and online platforms
• Manage customer queries and complaints through to resolution in line with internal processes
• Liaise with internal teams and external partners to ensure timely and accurate responses
• Record, monitor and escalate complaints where required
• Support with customer response handling for product or quality related queries
• Use customer service systems (including Zendesk) to track and manage interactions
• Assist with reporting and analysis of customer enquiries and trends
• Maintain strong relationships with external agencies and stakeholders

Working Pattern

• 21 hours per week across 3 days (job share)
• Monday(s) are required
• Minimum of 2 days per week in the office
• 1 day working from home available after probation

Why Apply?

• Opportunity to join a reputable and growing organisation
• Varied role with exposure to multiple areas of the business
• Potential for the role to become permanent
• Supportive and collaborative team environment